FAQ

Frequently Asked Questions (FAQ) - a.v.h

  • Is every a.v.h piece handcrafted?

Every piece of clothing at a.v.h is meticulously handcrafted by Amanda Valim Haack herself. We ensure that each garment is created with care and attention to detail. Furthermore, we prioritize the safety and well-being of our workers, and our workplace maintains high standards of safety and good working conditions.

  • Why don't you make more than 5 pieces per pattern fabric?

We limit the production of each pattern fabric to five pieces to ensure exclusivity for our clients. Our aim is to offer unique designs that stand out and make our customers feel special. Due to the handcrafted nature of our garments, each piece may have slight differences, adding to its individuality. This exclusivity extends beyond just the pattern fabric, making each item truly one-of-a-kind.

  • Can I return a garment?

Absolutely. We understand that sometimes a garment may not meet your expectations. If you wish to return an item, please contact us within 7 days of receiving your purchase. It's important to note that the buyer is responsible for the return postage costs and any loss in value if the item is not returned in its original condition. Once we receive the returned product, we will conduct a thorough inspection within 3 business days. If everything is in order, we will offer you either a voucher with the price of the garment or a refund, based on your preference. Please reach out to us directly via email at info@avhshop.com to initiate the return process.

  • How does the shipping policy work?

Our shipping policy aims to deliver your purchases in a timely and efficient manner. For domestic Australian postage, we offer two options:
- Standard Shipping: $15, with delivery taking 2 to 8 business days.
- Express Shipping: $24, with delivery typically within 1 to 4 business days.

For international shipping, we charge AU$35 for standard shipping, with delivery times varying from 6 to 27 business days depending on the destination country.

We strive to dispatch orders within an average of 3 business days from the date of purchase, ensuring that you receive your items promptly.

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If you have any further questions or concerns, please don't hesitate to contact us -info@avhshop.com. We're here to assist you and make your shopping experience with a.v.h as enjoyable as possible.